← BLE LIMITED Chop Chop

Chop Chop Privacy Policy

This policy explains what information Chop Chop, a product of BLE LIMITED, collects from users of its mobile application, how that information is used, and the choices you have. Chop Chop is a food-delivery aggregator that connects customers in Nigeria with local bukka restaurants and street-food vendors.

1. Information we collect

Account information: your name, phone number, email address, and a password or authentication token when you create a Chop Chop account.
Precise location: with your permission, we collect your precise device location to show bukkas near you, dispatch riders to your address, and enable live order tracking.
Payment information: when you pay by card or bank transfer, payment details are processed by our payment provider, Flutterwave. We do not store full card numbers on our servers. Cash-on-delivery orders do not create payment records with Flutterwave.
Order and delivery data: the items you order, delivery addresses, order history, ratings you leave for food and riders, and messages related to an order.
Usage data: device type, operating system, app version, crash logs, and information about how you use Chop Chop, so we can fix problems and improve the service.

2. How we use your information

To create and manage your Chop Chop account and keep it secure.
To match you to bukka vendors near you, and to dispatch riders to collect and deliver your order.
To process payments through Flutterwave for card and transfer orders.
To send transactional notifications (order confirmations, rider updates, delivery receipts) by push notification, SMS or email.
To operate, maintain, secure and improve the Chop Chop application.
To comply with legal obligations that apply to BLE LIMITED.

3. Third parties we share information with

We share limited information with the following service providers, only as needed to run Chop Chop:

Supabase: hosts our backend database and authentication.
Flutterwave: processes card and transfer payments.
Firebase and Expo: deliver push notifications to your device.
Google Maps: provides mapping, geocoding and live-tracking on the map.

Bukka vendors receive the items you have ordered and your first name. Riders receive your delivery address, first name and phone number so they can complete the delivery. We do not sell your personal information to anyone.

4. Data retention

We keep your account information for as long as your account is active. Order records and payment records are retained for up to seven years to meet legal, tax and dispute-resolution requirements. When you delete your account, personal information is removed or anonymised within thirty days, except where a longer retention period is required by law.

5. Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To request access or deletion, email admin@blelimited.com from the email address associated with your Chop Chop account. We will respond within thirty days.

6. Children

Chop Chop is not directed at children under the age of eighteen. We do not knowingly collect personal information from anyone under eighteen. If you believe a child has provided us with information, email admin@blelimited.com and we will delete it.

7. Security

We use industry-standard measures to protect your information, including encryption in transit and access controls on our backend. No system is perfectly secure, and we cannot guarantee absolute security.

8. Changes to this policy

We may update this policy from time to time. Material changes will be announced inside the Chop Chop app before they take effect.

9. Contact us

Chop Chop is operated by BLE LIMITED, a Nigerian company. For any questions about this policy or your data, email admin@blelimited.com.

Effective date: 3 August 2026